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JANET L. PARNES
ETIQUETTE FOR TODAY
BUILDING RAPPORT TO BOOST BUSINESSES & CAREERS
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Free Tips: Easy Ways to Build Rapport
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Recognizing Yes

Recently I learned a three-letter lesson in effective communication from a 15-year old. (This is noteworthy because I have been speaking decades longer than she.) I asked Michelle if she would be playing soccer in the spring and, to my astonishment, she replied,...