Serving Massachusetts, Rhode Island, Conn. Maine, Vermont and New Hampshire

Professionals: Ramp up Your Income with Interpersonal Savvy

How to Unleash the Power of Communications to Bring in Clients and Build a Cohesive Team

 

Does it worry you to see employees with potential stagnating, because they don’t know how to communicate with prospects, clients and colleagues comfortably?

Is this costing the company clients

Technology allows us to communicate quickly, but at a price: it is creating a growing need for people to learn how to connect in a way that makes others feel valued and understood. Prospects who feel a company representative cannot relate to them and their concerns do not become clients; employees who feel isolated underachieve, at a cost to their careers and the company.

In this workshop, professionals learn a system of practical strategies that enable them to communicate and connect, so that employees and clients feel valued and understood. In addition, because the techniques are practical, they are understandable and become natural.

Below is a sampling of the topics addressed:

  • Words and phrases that make a client feel the employee understands their situation and has their best interest at heart
  • Body language that makes a client feel heard
  • Networking strategies that build rapport and connections
  • Small-talk techniques for the ill-at-ease
  • Pitfalls as well as strategies that make the most of digital communications (texts, emails, smartphone)
  • Behaviors that make everyone on the team feel appreciated

Expect an experience that is rich with tales and trivia! (I am also a professional storyteller).

To discuss your company's circumstances and determine whether this program can be of service, schedule a conversation with me: Phone:508-376-1110 ; mail: at janet@EtiquetteForToday.com. We’ll talk about your situation, where the gaps lie and how to fill them.

See Janet in action at http://tinyurl.com/SpeakerJP

 

What did they say?

"I enjoyed Janet's interactive etiquette presentation at a Waltham Chamber event recently. Many at my table (including me) left with a list of notes. The interpersonal and non-verbal segment provided excellent skills for success.

           Vince DelPriore, ACC, Professional, and Student Coach

 

 Business-Dining: How to Keep Opportunities from Going Up in Flames!

Have you ever been afraid of embarrassing yourself at a meal with a client, because you weren't quite sure about your table manners?

Being the one at the table who knows the most won't cost you anything– being the one who knows the least can cost you a client!

Knowledge of a product or service is critical. However, a prospective client is not going to feel comfortable watching soup dribble down your jacket.  And, emotion plays a significant role in a prospect's. buying decisions.

Correct table manners project a professional, competent confident image with clients, vendors and colleagues. Manners help you preempt catastrophes, navigate discretely through dining dilemmas and focus on the people and conversation at hand instead of what to do next.

 

 

 

Program topics include the following

  • Smart preparation
  • Host and guest responsibilities 
  • When to be seated and start eating
  • The table setting
  • Handling silverware
  • Toasting savvy
  • Alcohol considerations
  • Napkin handling
  • How to eat soup and butter/eat a roll
  • How to pass foods
  • Dining pitfalls- olive pits, bones, unwise food selections, etc.

And more…

Expect a program that is rich with tales and trivia!  (Janet is also a professional storyteller).

To discuss your company's circumstances  and determine whether this program can be of service, schedule a call or meeting with Janet by calling 508-376-1110 or emailing her at janet@EtiquetteForToday.com

See Janet in action at http://tinyurl.com/SpeakerJP