Remember the last time you apologized to someone? It was, likely, uncomfortable for both of you. If you want build rapport with the person, make your apology clear and concise. Below are four tips to consider:
Do not
- Beat the recipient to death with “I’m sorry”. Said repeatedly, the phrase loses its impact. Say it once and with intention. Sometimes, people repeat “I’m sorry” out of nervousness, As such, it’s a good idea to give thought, in advance, to your word choices.
- Sneak around a direct apology with phrases such as ‘If only Tom hadn’t asked me to… ” or “It’s regrettable that…” .The recipient will question your sincerity.
Do
- Offer a next step: “I know I botched up the monthly report. I’ve made time this morning to look it over and correct the errors. From now on, I’ll allow enough time to carefully review the report before handing it in,”
- Match the apology to the method of delivering it. In most cases opt for a meeting or the phone. Offering an apology by text or email gives it a “Not a big deal’ tone. In addition, you can come across as someone who doesn’t have the backbone to be direct.
With sincerity, forethought, and a dose of humility, an apology can mend the fracture in a relationship instead of compounding it.
For additional ways to build rapport, so you can develop relationships that will help you achieve your goals, visit RapportforRelationships
