Do you worry that your you or team members aren’t reaching their potential, because of the way they interact with others? Knowing how how to connect meaningfully with people is crucial in creating a professional presence. This helps develop the relationships you need to bring in business and advance your career.

See Janet in Action

Webinars

Easy Steps to Creating Conversations that Build Connections & Businesses

-Practical techniques that make others (and you) feel valued, understood, &  heard

Does it worry you to see employees with potential stagnating, because they don’t know how to communicate with prospects, clients, and colleagues comfortably?

Is this costing the company clients?

Technology allows us to communicate quickly, but at a price: it is creating a growing need for people to learn how to connect in a way that makes others feel valued, understood, and heard.  Prospects who feel a company representative cannot relate to them and their concerns do not become clients; employees who feel isolated underachieve, at a cost to their careers and the company.

In this webinar, professionals learn a system of practical strategies that enable them to communicate and connect, so that employees and clients feel valued and understood. In addition, because the techniques are practical, they are understandable and become natural.

Below is a sampling of the topics addressed:

• :Physical presence: posture and attire
• Whole-body listening techniques – putting yourself in the client’s shoes
• Words and phrases that make a client feel the employee understands their situation and has their best interest at heart
• Telephone conversations: how to make a warm connection using only your voice
• Body language that makes a client feel heard
• Networking strategies that build rapport and connections
• Small-talk techniques for the ill-at-ease
• Pitfalls as well as strategies that make the most of digital communications (texts, emails, smartphone)
• Behaviors that make everyone on the team feel appreciated
• Expect an experience that is rich with tales and trivia! (I am also a professional storyteller).To discuss your company’s circumstances and determine whether this program can be of service, schedule a conversation with me: Phone:508-376-1110 ; mail: at janet@EtiquetteForToday.com. We’ll talk about your situation, where the gaps lie and how to fill them.

What did they say?

“I enjoyed Janet’s interactive etiquette presentation at a Waltham Chamber event recently. Many at my table (including me) left with a list of notes. The interpersonal and non-verbal segment provided excellent skills for success.”Vince DelPriore, ACC, Professional, and Student Coach

Business-Dining: How to Keep Opportunities from Going Up in Flames!

Have you ever been afraid of embarrassing yourself at a meal with a client, because you weren’t quite sure about your table manners?

Being the one at the table who knows the most won’t cost you anything– being the one who knows the least can cost you a client!

Knowledge of a product or service is critical. However, a prospective client is not going to feel comfortable watching soup dribble down your jacket.  And, emotion plays a significant role in a prospect’s buying decisions.

Correct table manners project a professional, competent confident image with clients, vendors and colleagues. Manners help you preempt catastrophes, navigate discretely through dining dilemmas and focus on the people and conversation at hand instead of what to do next.

Program topics include the following

• Smart preparation
• Host and guest responsibilities
• When to be seated and start eating
• The table setting
• Handling silverware
• Toasting savvy
• Alcohol considerations
• Napkin handling
• How to eat soup and butter/eat a roll
• How to pass foods
• Dining pitfalls- olive pits, bones, unwise food selections, etc.

And more…

Expect a program that is rich with tales and trivia!  (Janet is also a professional storyteller).

For more information, contact Janet by calling 508-566-3203  or emailing  janet@EtiquetteForToday.com.

Creating a Respectful, Co-operative Workplace Environment

A business thrives not only because its team members make clients feel valued, understood, and heard – they do the same for each other. With everyone squeezed for time and immersed in a sea of distractions, it’s easy to unintentionally dismiss the people we work with every day.  Simple gestures of acknowledgment can turn a workplace from a somber, demoralizing space into one of professionalism, cooperation and optimism—essentials for boosting business and advancing careers.

Attendees lean skills and techniques that include the following:

• The professional introduction
• Cubicle/office conduct
• Meeting confidence and protocols
• Appropriate conversation
• Common dilemmas
• New employees–integrating into the team
• Smartphone, text and email  practices and pitfalls

See Janet in Action

For more information on Janet’s webinars, contact her by calling 508-566-3203 or emailing janet@EtiquetteForToday.com.